At Istanbul Logistics, we view every piece of feedback from our customers as an opportunity for improvement. We conduct our complaint management process with a transparent, objective, and solution-oriented approach.
Accessibility: You can easily submit your complaints to us via our website, email, or telephone lines.
Transparency and Tracking: Every complaint received is recorded, and our customers are regularly informed throughout the resolution process.
Confidentiality: The personal data of complainants is protected under GDPR/KVKK and is shared only with the resolution team.
Fast Resolution: Your feedback is analyzed by our expert team as quickly as possible and brought to a permanent solution through root cause analysis.
Customer Centricity: Our priority is to resolve customer grievances in legitimate complaints and to continuously increase our service quality in light of this feedback.
